SoltsPK Privacy Policy – How We Protect Your Data in Pakistan

SoltsPK is an online gaming and sports betting platform operated for players based in Pakistan. When this Privacy Policy refers to "SoltsPK", "we", "our", or "us", it means the entity responsible for running the platform and processing the personal data of registered members.

This Privacy Policy applies to all data collected through the SoltsPK website at soltspk.bet, through any associated mobile or web applications, and through any direct communications you have with the SoltsPK team — whether by email, live chat, or phone. It applies to all registered members and to any person who visits the SoltsPK platform even without registering an account.

SoltsPK operates exclusively for the Pakistan market. All monetary references in this policy are in Pakistani Rupees (PKR). Our primary means of contact for privacy matters is support@soltspk.bet.

SoltsPK collects personal data through several channels. Below is a clear breakdown of what we collect, why it exists in the first place, and when we collect it. We have deliberately avoided vague language — if we collect something, we say so here.

SoltsPK does not collect full card numbers, CVV codes, or online banking passwords. Payment processing involving cards is handled by PCI-DSS compliant payment partners who do not share full card data with SoltsPK.

SoltsPK uses your data exclusively for the purposes described below. We do not use data for purposes incompatible with what is listed here without first notifying you and, where required, obtaining fresh consent.

• Account Operation: Your registration data is used to create and maintain your account, authenticate your logins, and communicate important account notices to you.
• Transaction Processing: Payment data is used to process deposits and withdrawals accurately and securely. PKR transactions are matched to your wallet or bank details to ensure funds reach the right destination.
• Identity Verification: When SoltsPK is legally or operationally required to verify your identity — for example on first large withdrawal — your CNIC or passport data is used solely for that verification process.
• Fraud Detection and Security: Device data, IP addresses, and activity patterns are analysed to identify and prevent fraud, money laundering, account takeover attempts, and multi-account creation.
• Customer Support: Communications data is used to understand your query and provide an accurate, helpful response. Support records are retained so that any follow-up queries can be handled with full context.
• Legal and Regulatory Compliance: SoltsPK may be required by applicable law to retain certain transaction records or to respond to lawful requests from regulatory authorities. Your data supports that compliance.
• Platform Improvement: Aggregated, anonymised activity data helps SoltsPK understand how players use the platform so we can improve game selection, interface design, and performance.
• Marketing (opt-in only): If you have explicitly opted in to receive marketing communications, we use your contact details to send you relevant promotions, bonus offers, and platform news. You can opt out at any time.
• Responsible Gaming: Your gaming activity data supports SoltsPK's responsible gaming programme, enabling us to identify patterns that may indicate problem gambling and to apply the safeguards described in our Responsible Gaming page.

SoltsPK processes your personal data on the following legal grounds depending on the nature of the processing activity:

• Contractual Necessity: Processing your registration data, payment information, and activity records is necessary to perform the contract between you and SoltsPK — i.e., to operate your account and deliver the gaming services you have signed up for.
• Legal Obligation: Retaining transaction records and conducting identity verification when required is necessary for SoltsPK to comply with applicable anti-money laundering and fraud prevention obligations.
• Legitimate Interests: Processing device data and activity patterns for fraud detection and platform security serves SoltsPK's legitimate interest in protecting the platform and its player community from harm. This interest does not override your rights.
• Consent: Where SoltsPK sends you marketing communications, processes non-essential cookies, or uses your data for any purpose not covered above, we do so only on the basis of your explicit consent, which you may withdraw at any time.

SoltsPK shares your personal data with third parties only in the specific circumstances described below. We do not share data for advertising purposes, and we do not allow any third party to use data collected through SoltsPK for their own unrelated commercial purposes.

• Payment Processors: To process your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, your payment details are shared with the relevant payment processor. Each processor is bound by data protection agreements with SoltsPK and their own regulatory obligations.
• Identity Verification Providers: When KYC verification is required, your CNIC or passport details may be shared with an identity verification service that checks document authenticity against official databases. This service has no access to your gaming or financial activity.
• Fraud Prevention Services: IP addresses and device identifiers may be cross-referenced with industry fraud prevention databases to identify known fraudulent actors. This is limited to the data strictly needed for that check.
• Technology Service Providers: SoltsPK uses hosting, cloud infrastructure, and analytics providers to operate the platform. These providers process data on SoltsPK's behalf under strict data processing agreements and are not permitted to use the data for any purpose other than providing their services to SoltsPK.
• Legal and Regulatory Authorities: SoltsPK will disclose data to law enforcement, courts, or regulatory bodies when required to do so by law, when responding to a valid legal request, or when disclosure is necessary to protect the rights, property, or safety of SoltsPK, its players, or the public.

SoltsPK uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Cookies themselves do not contain personally identifiable information but they can be linked to your account when you are logged in.

SoltsPK uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language preference, and enable security features like CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — for example, your preferred odds format or which sports are pinned to your homepage — to personalise your experience on SoltsPK. You can disable these without losing access to the platform.
• Performance and Analytics Cookies: These collect anonymised information about how pages are used — which sections receive the most visits, how long players spend on each page, and where errors occur. This data helps SoltsPK improve the platform. These cookies require your consent.
• Session Recording: In some cases SoltsPK may use session replay tools to understand how players navigate the platform and where they encounter problems. Session recordings are anonymised before being reviewed by the development team.

You can manage cookie preferences through your browser settings or through the cookie management tool available in your SoltsPK account settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform.

SoltsPK retains personal data only for as long as it is necessary for the purposes for which it was collected, and for any mandatory legal retention periods that apply. The following retention schedule reflects our current practice:

• Active Accounts: All account data is retained for the duration of your membership with SoltsPK and for a period of five years after account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of seven years in line with financial record-keeping best practices.
• Identity Verification Documents: CNIC or passport copies are retained for the period required to fulfil the verification purpose and for a further five years after account closure.
• Customer Support Communications: Support chat logs and emails are retained for three years to enable effective handling of any follow-up complaints or disputes.
• Marketing Consent Records: Records of your marketing opt-in or opt-out status are retained for as long as you hold an account and for three years after closure, to demonstrate consent compliance if required.
• Anonymised Analytics Data: Aggregated, anonymised platform usage data that contains no personally identifiable information may be retained indefinitely for product development purposes.

When the relevant retention period expires, SoltsPK securely deletes or anonymises the data in question. If you request deletion before the retention period has expired, SoltsPK will delete what it is legally able to delete and inform you of any data that must be retained for legal compliance reasons.

As a SoltsPK member you have the following rights over your personal data. These are real rights you can exercise — not just words in a policy document. To exercise any of them, email support@soltspk.bet with a clear description of your request. SoltsPK will respond within 30 days.

SoltsPK treats data security as a non-negotiable operational requirement. The following technical and organisational measures are in place to protect your personal data at all times.

Despite these measures, no system is completely immune to all threats. In the event of a data breach that is likely to affect your rights, SoltsPK will notify affected players promptly and will take all available steps to limit the impact. If you believe your account has been compromised, contact support@soltspk.bet immediately.

Security Standard Compliance

SoltsPK is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process requires users to confirm their date of birth, and age verification checks are applied to accounts before large withdrawals are processed.

If SoltsPK discovers that an account belongs to a person under 18, that account will be immediately and permanently closed. Any funds deposited will be returned to the originating payment method, but any winnings or bonuses accumulated will be forfeited. This policy exists to protect minors, not to penalise them, and SoltsPK takes its responsibility seriously in this area.

If you believe that a minor has registered an account on SoltsPK, please contact us immediately at support@soltspk.bet with any relevant details so that we can take swift action.

SoltsPK may update this Privacy Policy from time to time to reflect changes in our data practices, in the platform's features, or in applicable legal requirements. When we make material changes — those that significantly affect how your data is used or your rights — we will notify registered members by SMS or by a notice displayed on the SoltsPK platform before the change takes effect.

Minor updates, such as clarifications of existing language without any change in underlying practice, may be made without individual notification. The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. SoltsPK recommends reviewing this policy periodically.

Your continued use of SoltsPK after a policy update has been notified constitutes your acceptance of the revised terms. If you have concerns about any update, please contact us before the effective date and we will be happy to clarify.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how SoltsPK handles your personal data, please get in touch. We take privacy queries seriously and aim to respond to every enquiry within five business days.